Terms of sale

DISTANCE SALES CONTRACT

(drawn up pursuant to Legislative Decree No. 21 of 21 February 2014)

1 – PREAMBLE

This contract is entered into between SOCIETÀ AGRICOLA TENUTA DIPAL SRL, C.da San Domenico Snc, 85034 Francavilla in Sinni (PZ) (hereinafter: “TENUTA DIPAL”) – and the final consumer (hereinafter: “Customer”) and is configured as a distance contract. It is governed by Legislative Decree No. 21 of 21 February 2014, implementing Directive 2011/83/EU on consumer rights, and concerns the sale of movable goods (wine, food products, and gifts).
Under this contract, SOCIETÀ AGRICOLA TENUTA DIPAL SRL transfers or undertakes to transfer ownership of the said goods to the Customer, who pays or undertakes to pay the price.
The goods may be purchased through the following methods:

  1. Website www.tenutapadi.it
  2. Email at: info@tenutapadi.it

The goods available for purchase are presented on the website, in printed or electronic catalogues, and via email.
Please note that SOCIETÀ AGRICOLA TENUTA DIPAL SRL intends to serve exclusively the final consumer, to whom all products for sale are intended.
Entities with a VAT number wishing to receive an invoice must request one, providing the relevant details, at the time of ordering.

2 – HOW TO ORDER

Website www.tenutapadi.it
The Customer must register on the website www.tenutapadi.it by providing, truthfully and completely, all the data requested in the registration form and by accepting the privacy policy in full and these Terms of Sale. SOCIETÀ AGRICOLA TENUTA DIPAL SRL does not have visibility into its Customers' login credentials; therefore, they are responsible for keeping them safe.
Subsequently, the Customer can add the desired products to their cart. Errors can be corrected or the cart's contents modified by accessing the cart before the final step that completes the order. After selecting the products, the Customer will view the cart's contents and the corresponding amount to be paid, with the option to update and/or modify it.
Then, the Customer will continue by clicking the appropriate button to proceed to complete a form with the information required for invoicing (if requested by the Customer), payment, and delivery. Finally, the cart and the corresponding amount to be paid will be displayed again. The sales contract will be considered concluded only when the Customer accepts the terms of sale provided for in the contract by clicking the “Ordino e pago” button. If the Customer does not accept the terms of sale and/or does not confirm acceptance of the contract by selecting the “Ordino e pago” button, the sales contract will not be considered concluded, and the Customer will not receive the completed order. In such a case, SOCIETÀ AGRICOLA TENUTA DIPAL SRL will not send the products in the cart nor charge the Customer the amount resulting from the summary of their cart. However, the Customer will receive an email from SOCIETÀ AGRICOLA TENUTA DIPAL SRL confirming receipt of the order, sent to the email address provided by the Customer during the order placement process.
By agreeing to the General Terms and Conditions, the User declares that they are at least 18 years old and have the legal capacity to act.

3 – PRODUCT DESCRIPTION, FEATURES AND PRICES

The features and description of the products for sale are indicated in the printed and electronic (online) catalogues next to each individual product or, in the case of the website, also via a specific link.
In the case of products whose purchase is encouraged by telephone calls from SOCIETÀ AGRICOLA TENUTA DIPAL SRL or via television shopping, their description, features, and prices are detailed by the telephone operator. In the case of television shopping, they are also presented by the television promoter.
The prices of the goods are presented on printed promotional material and on the website, including VAT and any other applicable taxes. The duration of promotions and offers is indicated next to the product or offer to which it refers, as well as the prices applied.
Any additional costs, where applicable, are indicated next to the product to which they apply.
If an item in a package is sold out, it will be replaced with an alternative item of the same value; if an entire package is sold out, SOCIETÀ AGRICOLA TENUTA DIPAL SRL will contact the Customer.

4 – SHIPPING COSTS

Shipping costs consist of a variable contribution depending on the number of products purchased for each delivery made within the national territory to the same recipient. For orders placed via the website, the amount is always indicated and visible during the purchase process. For telephone orders, the amount of the delivery fee contribution is stated over the phone.

Welcome to the section dedicated to the shipping methods for our fine food products made with Peperone di Senise IGP. Our company is proud to offer high-quality products, made with selected ingredients following artisanal traditions. Here is how we ensure that our products arrive fresh and in perfect condition directly to your home.

Delivery Times

Italy: Delivery generally takes place within 2-4 business days from order confirmation.

European Union: Delivery generally takes place within 5-7 business days from order confirmation.

Rest of the World: Delivery generally takes place within 7-10 business days from order confirmation.

Shipping Costs

The Shipping and Delivery Costs

Italy

  • Free shipping for orders over €49.
  • For orders under €49, the shipping cost is €6.90.

European Union

  • Shipping cost: €19.90.

Switzerland

  • Shipping cost: €39.90.

Rest of the World

  • Shipping cost: €65.00.
  • For orders with significant weight or volume, the shipping cost may be recalculated after order confirmation. In such a case, the customer will be contacted to approve any additional costs before shipping.

If you need further information, do not hesitate to contact us.

Packaging

Our products are carefully packaged to ensure they arrive in optimal condition. We use eco-friendly and durable packaging materials designed to protect the contents during transport and minimize environmental impact.

Order Traceability

Once the order is placed, you will receive an email confirmation with all the shipping details. We will also provide you with a tracking number that you can use to monitor the status of your shipment in real time.

Returns and Refunds

We are confident in the quality of our products, but if for any reason you are not satisfied with your purchase, we offer a simple and straightforward return policy. You can return unopened products within 14 days of receipt to receive a full refund. To start the return process, contact our customer service at the email address info@tenutapadi.it.

5 – PAYMENT METHODS

Payments can be made using:

  • PayPal account – Credit card (CartaSì, MasterCard, American Express, Visa);
  • STRIPE payment platform

Please note that SOCIETÀ AGRICOLA TENUTA DIPAL SRL will not charge Customers any fees for using the above payment cards, or, in cases expressly established, fees exceeding those incurred by SOCIETÀ AGRICOLA TENUTA DIPAL SRL itself.

Cash on Delivery

For those who prefer to pay upon delivery, we offer a cash on delivery service. For an additional cost of €3, you can pay the courier directly upon receipt of the goods. This option is available only for shipments within Italy.

Credit Card

We accept major credit cards, including Visa, MasterCard, American Express, and Maestro. Credit card payment is secure and immediate, guaranteed by advanced encryption systems to protect your data. Enter your card details during the checkout process and complete the purchase in just a few simple steps.

PayPal

PayPal is a fast and secure payment method that allows you to make transactions without sharing your financial data. By selecting PayPal at checkout, you will be redirected to the PayPal website to complete the payment. You can pay using your PayPal balance, a credit card, or a linked bank account.

Bank Transfer

For those who prefer a traditional payment method, we also accept bank transfers. Once the order is completed, you will receive our bank details via email to make the transfer. Remember to include the order number as the payment reference to facilitate tracking. The order will be processed once payment is received in our account.

Payment Security

The security of your data is our priority. All transactions on our website are protected by advanced security protocols to ensure maximum protection of your personal and financial information. You can shop at Tenuta Padì with complete peace of mind.

6 – DELIVERY TERMS AND LIABILITY

SOCIETÀ AGRICOLA TENUTA DIPAL SRL, in compliance with Art. 61 of Legislative Decree 21/2014, does not include Saturdays, Sundays, and/or other holidays in the calculation of days (for example, an order placed on a Friday or the day before a holiday will be fulfilled on the first available business day). Delivery is considered completed when the ordered goods come into the possession of the Customer or the person they have authorized to collect them. If the stated terms cannot be met (e.g., products are not in stock), SOCIETÀ AGRICOLA TENUTA DIPAL SRL undertakes to notify the Customer through the method that allows for the greatest timeliness to warn them and indicate when the goods can be delivered. In such a case, the price will be charged to the Customer only at the time of the actual delivery of the ordered products.
Although Art. 63 of Legislative Decree 21/2014 states that if the products suffer loss or damage for a reason not attributable to SOCIETÀ AGRICOLA TENUTA DIPAL SRL, the resulting risk passes to the Customer only at the moment when the latter, or a third party designated by them and other than the carrier, materially comes into possession of the goods, SOCIETÀ AGRICOLA TENUTA DIPAL SRL guarantees the replacement of the damaged products at no cost to the Customer, notifying SOCIETÀ AGRICOLA TENUTA DIPAL SRL, C.da San Domenico Snc, 85034 Francavilla in Sinni (PZ), Customer Service, within 48 hours of receipt.

7 – UNSOLICITED SUPPLIES

Unless the Customer agrees, which must be expressed before or at the time of concluding the contract, SOCIETÀ AGRICOLA TENUTA DIPAL SRL will not make any supply other than that agreed, even if of equivalent or superior value and quality.
If the Customer receives an unsolicited supply, they must notify SOCIETÀ AGRICOLA TENUTA DIPAL SRL, C.da San Domenico Snc, 85034 Francavilla in Sinni (PZ), Customer Service, so that TENUTA DIPAL SRL can arrange for the collection of the said supply and refund the Customer any amount already paid.

8 – RIGHT OF WITHDRAWAL

Although Art. 52 of Legislative Decree 21/2014 allows the Customer to exercise the right of withdrawal (i.e., the right to return the goods for any reason and without providing justifications and without any cost to them) after 14 (fourteen) days from the delivery of the goods, SOCIETÀ AGRICOLA TENUTA DIPAL SRL grants the Customer the broadest term of 14 (fourteen) days from the delivery of the goods. Therefore, the Customer can exercise the right of withdrawal within 14 (fourteen) days of coming into possession of the ordered goods simply by notifying SOCIETÀ AGRICOLA TENUTA DIPAL SRL. The right of withdrawal can be exercised in the following ways:

  1. submit an explicit declaration of their decision to withdraw from the contract via email at: info@tenutapadi.it;
  2. submit an explicit declaration of their decision to withdraw from the contract by regular mail to SOCIETÀ AGRICOLA TENUTA DIPAL SRL, C.da San Domenico Snc, 85034 Francavilla in Sinni (PZ);

The collection of the goods from the Customer is at the Customer's expense.
 
In the case of withdrawal, the obligations of SOCIETÀ AGRICOLA TENUTA DIPAL SRL and the Customer lapse. In particular, SOCIETÀ AGRICOLA TENUTA DIPAL SRL will refund the Customer the costs of the ordered products, including delivery costs, within 14 (fourteen) days from the time they were informed by the Customer that they wished to exercise the right of withdrawal. SOCIETÀ AGRICOLA TENUTA DIPAL SRL will refund the Customer using the same method the Customer used to pay for the order, unless otherwise agreed between the parties.
To report any anomalies, mishaps, or service failures, or to receive assistance for products not conforming to the order, the Customer can contact SOCIETÀ AGRICOLA TENUTA DIPAL SRL Customer Service using the contact details in point n. 1 of this paragraph.

9. APPLICABLE LAW

The sales contract between the Customer and SOCIETÀ AGRICOLA TENUTA DIPAL SRL is considered concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of their municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Lagonegro (PZ).

10. ALTERNATIVE REMEDIES TO LITIGATION

Please note the possibility of adopting alternative dispute resolution methods.

11.1 – ODR: “Pursuant to Art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, they can file a complaint through the European Union ODR platform, accessible at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information, contact:ordinigemi@gmail.com”

11.2 – ADR: “According to Article 49, paragraph 1, letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code), the customer can make use of the Joint Conciliation procedure.

The Procedure can be initiated if the consumer, after filing a complaint with the company, has not received a response within 45 days, or has received a response they do not consider satisfactory.

The customer who decides to make use of the Joint Conciliation procedure is obliged to submit the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, refer to: https://www.consorzionetcomm.it/spazio_consumatori/conciliazione-paritetica/.