Shipping and returns
Shipping Methods for PGI Senise Pepper-Based Food Products
Welcome to the section dedicated to the shipping methods for our fine PGI Senise pepper-based food products. Our company is proud to offer high-quality products, made with selected ingredients and following artisanal traditions. Here is how we ensure that our products arrive fresh and in perfect condition directly to your home.
Delivery Times
Italy: Delivery generally takes place within 2-4 business days from order confirmation.
European Union: Delivery generally takes place within 5-7 business days from order confirmation.
Rest of the World: Delivery generally takes place within 7-10 business days from order confirmation.
Shipping Costs
Shipping costs vary depending on the destination and the total weight of the order. The cost details will be calculated and displayed at checkout. We offer free shipping for orders over a certain amount:
Italy*
- Free shipping on orders over €49.
- For orders under €49, the shipping cost is €6.90.
* In some minor islands (excluding Sardinia or Sicily) or remote areas where couriers charge a significant surcharge, the shipping cost is €14.90
Switzerland
- Shipping cost: €39.90.
🌍 Rest of the world (e.g. USA, UK, South America, Asia, Africa, Oceania)
- Shipping cost: €65.00.
- ⚠️ For orders with significant weight or volume, the shipping cost may be recalculated after order confirmation. In such a case, the customer will be contacted to approve any additional costs before shipping.
Packaging
Our products are carefully packaged to ensure they arrive in optimal condition. We use eco-friendly and resistant packaging materials, designed to protect the contents during transport and to minimize the environmental impact.
Order Tracking
Once the order is placed, you will receive an email confirmation with all the shipping details. In addition, we will provide you with a tracking number that you can use to monitor the status of your shipment in real time.
Returns and Refunds
We are confident in the quality of our products, but if for any reason you are not satisfied with your purchase, we offer a simple and hassle-free return policy. You can return unopened products within 14 days of receipt to receive a full refund. To start the return process, contact our customer service at the email address info@tenutapadi.it.
Customer Support
For any questions or needs regarding shipping, our customer service is always at your disposal. You can contact us by email or by phone at +393282739699. We are here to ensure that your shopping experience is pleasant and hassle-free.
Thank you for choosing our PGI Senise pepper-based products. We are sure you will appreciate the quality and unique taste of our products. Happy shopping!
